Privacy Terms and Conditions
We work hard to ensure you are happy.
Essential information we collect:
If you like our shop or Facebook page we will be notified and will be able to see your profile. If you contact us via email or Facebook messenger, we will respond. We will not contact you first by Facebook messenger or email unless you comment on one of our posts. We will not send out marketing mailers or newsletters, neither share your information with others to do so.
Order information you expressly provide:
If you buy something from our Etsy store, or our Facebook shop, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.
If you have completed a purchase, we may send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
Other uses of personal data:
How do we process your information?
Through Etsy, we also use other, highly specialised external providers to provide the
most competitive services. For example:
● Payment: We use Etsy Payments (on our Etsy Shop) and PayPal (for order that come direct from our Facebook Page) to process your payment. Etsy Payments gives our customers 10 different payment options and lets them pay in their local currency. Both companies have a high standard in ensuring safety of all the information you provide.
● Shipping: We integrate with a number of shipping companies to fulfil your orders. Our main partner is Royal Mail, who have strict privacy policies and we are confident your details are safe and only used to deliver your order.
Partnering with highly specialised external companies allows us to focus on what we do best -selling great products!
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it. We are obliged to keep the sales records for 5 years in case HMRC ask us to provide the proof of our income. This data is secured and used solely for above reason.
To view the privacy policies of the third party companies we work with and utilise, please see the links below:
Royal Mail: https://www.royalmail.com/gdpr